Privacy Policy

Last updated: 1 August 2025 Essen Remedial Massage (“us”, “we”, or “our”) operates the Essen Remedial Massage website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at www.essenremedial.com.au

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related treatments or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or treatments.

Minor Treatment & Children’s Privacy Policy

Treatment of Minors

Essen Remedial Massage is committed to providing a safe, professional, and respectful environment for all clients, including minors.

Clients under the age of 18 may receive treatment only with the consent of a parent or legal guardian.

The following conditions apply:

Children under 15 years of age

  • A parent or legal guardian must complete and sign all intake and consent forms prior to treatment.
  • A parent or legal guardian must be present in the treatment room for the full duration of the session, unless otherwise approved by the clinic.

Clients aged 15–17 years

  • Written consent from a parent or legal guardian is required prior to treatment.
  • A parent or legal guardian must remain on the clinic premises during the appointment.

Essen Remedial Massage reserves the right to decline or discontinue treatment where appropriate consent or supervision is not provided.

Children’s Privacy

Essen Remedial Massage respects the privacy of all clients and handles personal information in accordance with the Privacy Act 1988 (Australia) and the Australian Privacy Principles.

We do not knowingly collect personal information from individuals under the age of 15 without the consent of a parent or legal guardian.

If a parent or guardian becomes aware that a child has provided personal information without consent, they should contact the clinic so the information can be reviewed and, where appropriate, removed.

If we become aware that personal information has been collected from a child under 15 without appropriate consent, we will take reasonable steps to delete such information as soon as practicable.

Parent / Guardian Responsibilities

Parents and guardians are responsible for ensuring that:

  • All health and medical information provided is accurate and complete.
  • Consent forms are completed truthfully and prior to treatment.
  • Any relevant medical conditions, injuries, or contraindications are disclosed.

Clinic Rights

For safety, professional, and legal reasons, Essen Remedial Massage reserves the right to:

  • ARefuse or discontinue treatment where appropriate consent has not been obtained.
  • Require a parent or guardian to be present during treatment.
  • Cancel or reschedule appointments where clinic policies are not followed.

Google Analytics

Essen Remedial Massage uses third-party Service Provider, such as Google Analytics, to monitor and analyse the use of our service.

Google Analytics is a web analytics service provided by Google that tracks and reports on website traffic. Google utilises the data gathered to monitor and analyse the use of our treatments. This information is shared with other Google treatments and Google may use it to customise and personalise advertisements within its advertising network.

If you wish to opt-out of allowing your activity on our website to be tracked by Google Analytics, you can install the Google Analytics opt-out browser add-on. This add-on prevents the Google Analytics JavaScript from transmitting information to Google Analytics regarding your visits.

Further details regarding Google’s privacy practices can be found on the Google Privacy & Terms webpage.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.